Monitoring - DA Apps

Overview

Digital Asset actively monitors the suite of services that support the functionality of the Registry application on Canton Network. We maintain a comprehensive observability strategy that facilitates our 24/7 Global Support Team to:

Detect: Identify infrastructure anomalies and performance regressions in real time.
Diagnose: Rapidly isolate root causes across distributed systems.
Resolve: Mitigate operational issues swiftly; often before they impact clients.

The following sections provide a technical overview of how we monitor our production environment, manage telemetry data and maintain continuous operational resilience.

Support Coverage
Observability

Digital Asset support teams are geographically distributed across the world, utilising the “follow-the-sun” model to ensure 24/7 coverage.Teams in different time zones have overlapping shift windows, daily handoffs, a shared knowledge base amongst other procedures and tooling at their disposal to ensure the availability and reliability of our services for our customers.A 24/7 on-call rotation is maintained to ensure our systems are available to respond to any incidents or raised alerts:

Severity	Definition
1	Application is not operational and/or all production data is inaccessible. Dataflow is completely stopped resulting in a critical impact on the client’s business. No workaround is available.
2	Application is operational but severely restricted functionality or degradation impacting the client’s operations. No workaround is available.
3	Application is operational with functional limitations or restrictions, that are not critical to the overall client’s operations.
4	Application is operational with no current impact on client’s operations, but errors have been identified that will potentially impact client operations.

For instructions on configuring monitoring for your own validator, please consult the Canton Network documentation here.

Audits Contact & Support

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​Overview

Overview